1. Preview before you buy
Every course on InfuMedz unlocks its first two video lectures free, and every book unlocks its first two chapters free, to any signed-in user. You can watch or read those, see the full table of contents, and check the quality before any payment is made.
We mention this first because it is the fairest protection we can offer on digital content, and it resolves most refund requests before they happen.
2. When you are entitled to a refund
We will refund you in full, within 7 days of purchase, in any of these situations:
- You were charged twice for the same course or book.
- Payment was taken but access was not granted — though in this case contact us first, because we can usually unlock it immediately and you keep what you paid for.
- The content is faulty or inaccessible — videos that will not play, PDFs that will not open, or files that are missing — and we cannot fix it for you.
- The content is materially different from what the course or book description said it contained.
- You bought it by mistake and have not used it beyond the free preview — tell us within 7 days and we will refund it.
3. When a refund may not be available
These are digital products that are delivered in full and immediately. A refund may be declined where:
- More than 7 days have passed since the purchase.
- A substantial part of the content has already been watched, read or downloaded — beyond the free preview — and there is no fault with it.
- The request is based on a change of mind about the subject, or on expecting content the description did not promise.
- The content has been shared, copied or redistributed in breach of our Terms of Service.
If you are unsure whether your situation qualifies, ask us anyway. We would rather look at it than have you assume the answer is no.
4. Academic and thesis services
Thesis assistance, publication support, plagiarism services and presentation design are quoted and scoped individually, and are not covered by the 7-day policy above. Refunds and cancellation for those engagements follow whatever is agreed in writing before work begins. If work has already been delivered, it is not refundable.
5. How to request a refund
Contact us within 7 days of the purchase with:
- the email address on your InfuMedz account,
- the name of the course or book,
- the payment or order reference if you have it, and
- a short description of the problem.
6. How refunds are processed
- We will respond to your request within 3 working days.
- Approved refunds are issued to the original payment method, through Razorpay. We cannot refund to a different card, account or UPI ID.
- Once issued, the amount usually reaches you in 5 to 10 working days, depending on your bank. That part is outside our control.
- When a refund is issued, access to that course or book is removed.
7. Cancellations
InfuMedz does not run subscriptions, so there is nothing to cancel. Every purchase is a one-time payment giving you lifetime access to that item. You will never be charged again automatically.
An order that was started but never paid simply expires on its own and costs you nothing.
8. Governing law
This policy is governed by the laws of India, and any dispute relating to it is subject to the exclusive jurisdiction of the courts at Guntur, Andhra Pradesh.