Effective Date: 7th October 2024]

Introduction

At InfusionMedz.com, we are committed to providing high-quality medical education, teleconsultation services, and health awareness programs to medical professionals and the general public. We understand that there may be instances where you need to cancel a service or request a refund. This Cancellation and Refund Policy explains how we handle such requests.

By using our website and services, you agree to the terms of this Cancellation and Refund Policy.

1. Educational Services and Digital Content

• Subscription-Based Services:
  • If you have subscribed to any of our educational programs, online courses, or digital content (e.g., textbooks, tutorials, MCQs), you may cancel your subscription at any time. However, refunds will only be issued if the request is made within 7 days of purchase and no significant content has been accessed or downloaded.
  • After 7 days or if significant content has been accessed, cancellations will still be accepted, but no refunds will be issued.
• One-Time Purchases (e.g., Course Materials or Downloads):
  • For one-time purchases of educational content (such as e-books or downloadable resources), refunds will only be provided if the materials were not accessed or downloaded. Once content has been accessed, no refunds will be issued.
  • Refund requests must be made within 7 days of purchase.

2. Teleconsultation Services

• Appointment Cancellation:
  • Teleconsultation appointments can be canceled up to 24 hours before the scheduled appointment time without any cancellation fee.
  • Cancellations made less than 24 hours before the appointment or missed appointments will not be eligible for a refund.
• Rescheduling:
  • If you wish to reschedule an appointment, you may do so at least 12 hours before the scheduled consultation time. Rescheduling requests made within 12 hours of the appointment may be subject to availability.
• Refunds for Teleconsultation Services:
  • Refunds for teleconsultation services will be issued in the following cases:
    • If the appointment is canceled by the healthcare provider.
    • If technical issues on our platform prevent the consultation from taking place.
  • Refund requests must be made within 48 hours of the scheduled appointment time.

3. Health Awareness Programs

• Live Events/Webinars:
  • If you have registered for a live event or webinar, cancellations made 48 hours before the event will be eligible for a full refund.
  • Cancellations made less than 48 hours before the event will not be eligible for a refund, but you may request access to a recording (if available).

• Refund Process:
  • All refund requests must be submitted via email to [insert support email] with details of the purchase and reason for the refund.
  • Once approved, refunds will be processed within 7-10 business days via the original payment method.
• Non-Refundable Services:
  • Please note that services that have already been rendered (such as completed consultations or delivered digital content) are not eligible for refunds.
  • Any discounts or promotional offers applied at the time of purchase are non-refundable.

6. Contact Us

If you have any questions about this Cancellation and Refund Policy or need assistance with a refund request, please contact us at:

• Email: [email protected]
• Address: Satya Hill Fort, Unit – 504, Thurkapalem, Guntur, Pin: 522006, Andhra Pradesh, India
• Phone: 8125769855 / 9381740718